How To Return An Item
- Item must be in its original unopened and unused condition to be returned, unless there is a manufacturer defect. Your item must be returned within 30 days of your purchase for a refund.
- Only items with an approved Return Merchandise Authorization (RMA) number will be accepted.
- Merchandise must be returned within 15 days of the RMA# issue date.
- All products must be properly packed to ensure safe shipping. Any items returned that have been damaged in shipping will void the warranty.
- Please include a copy of the Return Merchandise Authorization with the item being returned.
- Please read the Warranty Policy found on the KellyCraft™ website to fully understand your warranty coverage.
1. Obtain a Return Merchandise Authorization (RMA) number. Please see “RMA Request” on the KellyCraft™ website for instructions.
2. Mail your returned item to:
3. Include in your package a copy of the Return Merchandise Authorization and the original receipt.
114 E Crockett St
Cleveland, TX 77327
All items are subject to a 10% restocking fee, this will be deducted from your refund. KellyCraft™ will not refund the original shipping and handling that you paid on the order.